| Value | 
                    Category | 
                                                                            
                                    
                    
                        | 1 | 
                        complaint  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 2 | 
                        complaint email social_media  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 3 | 
                        complaint messaging_apps telephone_calls  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 4 | 
                        complaint online_form  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 5 | 
                        complaint telephone_calls  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 6 | 
                        do_not_know  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 7 | 
                        email  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 8 | 
                        email complaint  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 9 | 
                        email complaint online_form  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 10 | 
                        email face-to-face_interactions  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 11 | 
                        email online_form  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 12 | 
                        email online_form face-to-face_interactions  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 13 | 
                        email social_media  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 14 | 
                        email suggestion_box  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 15 | 
                        email telephone_calls  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 16 | 
                        face-to-face_interactions  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 17 | 
                        face-to-face_interactions complaint  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 18 | 
                        face-to-face_interactions complaint online_form  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 19 | 
                        face-to-face_interactions email  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 20 | 
                        face-to-face_interactions email social_media  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 21 | 
                        face-to-face_interactions messaging_apps  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 22 | 
                        face-to-face_interactions online_form  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 23 | 
                        face-to-face_interactions social_media  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 24 | 
                        face-to-face_interactions social_media email  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 25 | 
                        face-to-face_interactions social_media telephone_calls  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 26 | 
                        face-to-face_interactions suggestion_box messaging_apps  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 27 | 
                        face-to-face_interactions suggestion_box telephone_calls  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 28 | 
                        face-to-face_interactions telephone_calls  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 29 | 
                        face-to-face_interactions telephone_calls complaint  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 30 | 
                        face-to-face_interactions telephone_calls suggestion_box  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 31 | 
                        messaging_apps  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 32 | 
                        messaging_apps complaint  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 33 | 
                        messaging_apps face-to-face_interactions  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 34 | 
                        messaging_apps face-to-face_interactions online_form email complaint suggestion_box social_media  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 35 | 
                        messaging_apps online_form complaint  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 36 | 
                        messaging_apps online_form email  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 37 | 
                        messaging_apps online_form face-to-face_interactions  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 38 | 
                        messaging_apps telephone_calls  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 39 | 
                        online_form  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 40 | 
                        online_form complaint  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 41 | 
                        online_form email  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 42 | 
                        online_form email telephone_calls  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 43 | 
                        online_form face-to-face_interactions  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 44 | 
                        online_form social_media  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 45 | 
                        online_form social_media face-to-face_interactions  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 46 | 
                        online_form suggestion_box  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 47 | 
                        online_form telephone_calls  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 48 | 
                        other  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 49 | 
                        prefer_not_to_answer  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 50 | 
                        social_media  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 51 | 
                        social_media complaint  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 52 | 
                        social_media complaint telephone_calls  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 53 | 
                        social_media email  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 54 | 
                        social_media email complaint  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 55 | 
                        social_media email messaging_apps  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 56 | 
                        social_media email telephone_calls  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 57 | 
                        social_media face-to-face_interactions  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 58 | 
                        social_media face-to-face_interactions messaging_apps  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 59 | 
                        social_media face-to-face_interactions online_form  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 60 | 
                        social_media messaging_apps  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 61 | 
                        social_media messaging_apps face-to-face_interactions  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 62 | 
                        social_media messaging_apps suggestion_box  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 63 | 
                        social_media online_form  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 64 | 
                        social_media online_form complaint  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 65 | 
                        social_media online_form telephone_calls  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 66 | 
                        social_media suggestion_box  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 67 | 
                        social_media suggestion_box email  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 68 | 
                        social_media suggestion_box face-to-face_interactions  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 69 | 
                        social_media telephone_calls  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 70 | 
                        social_media telephone_calls complaint  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 71 | 
                        social_media telephone_calls email  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 72 | 
                        social_media telephone_calls face-to-face_interactions  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 73 | 
                        social_media telephone_calls face-to-face_interactions email complaint  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 74 | 
                        social_media telephone_calls face-to-face_interactions online_form  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 75 | 
                        social_media telephone_calls online_form  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 76 | 
                        social_media telephone_calls suggestion_box  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 77 | 
                        suggestion_box  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 78 | 
                        suggestion_box email  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 79 | 
                        suggestion_box email online_form  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 80 | 
                        suggestion_box face-to-face_interactions  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 81 | 
                        suggestion_box face-to-face_interactions telephone_calls  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 82 | 
                        suggestion_box online_form  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 83 | 
                        suggestion_box social_media  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 84 | 
                        telephone_calls  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 85 | 
                        telephone_calls complaint  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 86 | 
                        telephone_calls email  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 87 | 
                        telephone_calls email suggestion_box  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 88 | 
                        telephone_calls face-to-face_interactions  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 89 | 
                        telephone_calls face-to-face_interactions suggestion_box  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 90 | 
                        telephone_calls messaging_apps  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 91 | 
                        telephone_calls online_form  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 92 | 
                        telephone_calls online_form email  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 93 | 
                        telephone_calls online_form social_media  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 94 | 
                        telephone_calls social_media  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 95 | 
                        telephone_calls social_media complaint  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 96 | 
                        telephone_calls social_media email  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 97 | 
                        telephone_calls social_media face-to-face_interactions  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 98 | 
                        telephone_calls social_media online_form  | 
                        
                            
                        
                        
                        
                        
                            
                    
                            
            Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.