| Value | Category | Cases | |
|---|---|---|---|
| -9 | Don't know (spontaneous) | 14 | 
                                    
                                    2.3%
                                 | 
| -7 | There is only one available internet provider | 17 | 
                                    
                                    2.8%
                                 | 
| 1 | Unable to change provider | 45 | 
                                    
                                    7.4%
                                 | 
| 2 | With some difficulty | 141 | 
                                    
                                    23%
                                 | 
| 3 | With little difficulty | 125 | 
                                    
                                    20.4%
                                 | 
| 4 | With no difficulty at all | 270 | 
                                    
                                    44.1%
                                 |