The client survey is designed to collect, measure and assess the views of World Bank clients satisfaction about the quality of the Bank's assistance, in terms of the effectiveness of the Bank's various activities. The survey uses a mail-in questionnaire and a face to face interview, covering the Bank's overall contribution and support to development, Bank officials' interactions with clients, various aspects of project design and implementation, and non-lending services. The questionnaire may be custom-tailored to gather needed country-specific information. Interviews are also conducted with a small number of key clients and partners to provide qualitative inputs to complement the quantitative surveys.
Kind of Data
Sample survey data [ssd]
The survey was administered to (1) Senior government officials; (2) Implementing agency and ministerial staff (National) ; (3) private sector representative; (4) civil society representatives and NGOs.
The scope of Ghana CFS 1995 includes:
- Your own involvement with the World Bank
- The World Bank, in general
- Relationships and communication ("Dialogues")
- World Bank products and services
- Policy-based lending
- The lending cycle
- Project identification and preparation
- Project appraisal
- Project negotiation
- Project implementation
- Project completion and impact evaluation
- Other development institutions
- Wrap up
Producers and sponsors
Multi-stage stratified random sample
Dates of Data Collection
Data Collection Mode
Data Collection Notes
The Survey instrument was administered to 84 persons, either in face-to-face interviews or by mail. The sample comprised of both Ghanaian clients (65 persons), World Bank staff in Washington working on Ghana (12 persons) and staff at the Resident Mission (7 persons). The World Bank staff were drawn into the sample because their perceptions about the operations and effectiveness of the Bank's policies and programs, and their relationship with the clients were considered highly relevant.
The sample is categorized into four groups, namely, 13 key government officials (i.e., ministers of state), 27 other government officials (i.e., policy and project implementers), 8 non-government officials (for example executives of public organizations and academics) and 10 members of the private sector.
A standardized questionnaire prepared by SIROTA and Associates (New York) was used.
Data cleaning is done during the data entry stage and/or during analyzes of the data.
Use of the dataset must be acknowledged using a citation which would include:
- the Identification of the Primary Investigator
- the title of the survey (including country, acronym and year of implementation)
- the survey reference number
- the source and date of download
World Bank. Ghana Client Feedback Survey (CFS) 1996. Ref. GHA_1996_CFS_v01_M. Dataset downloaded from [web address] on [date].
Disclaimer and copyrights
The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses.