| Value | Category |
|---|---|
| 1 | Inconvenient schedule |
| 2 | Deemed not necessary |
| 3 | Solved problem by him/herself |
| 4 | Help too far away |
| 5 | Help did not have medicine |
| 6 | Poor service |
| 7 | Long wait |
| 8 | There is no doctor |
| 9 | Does not have money |
| 10 | Do not trust doctors |
| 11 | Looked for but received no help |
| 12 | Improving, Has had no crisis |
| 96 | Other |