| Value | Category |
|---|---|
| -99 | dk |
| -77 | na |
| 1 | cost of software /hardware and maintenance |
| 2 | cost of internet connection |
| 3 | lack of skilled/experienced staff |
| 4 | others |
| 5 | no need/not important |
| 6 | not acquainted with e-mail and website |
| 7 | telecommunication authority`s cumbersome procedural problems |
| 8 | customers are not internet users |
| 9 | it is underway/ on process |