| Value | Category |
|---|---|
| 0 | |
| 1 | Didn’t know who to complain to |
| 2 | No point in making a complaint |
| 3 | No-one to complain to |
| 4 | Don't want to complain because the person in the programme might be removed |
| 5 | Nothing to complain about |
| 6 | Paypoint agent explained reasons |
| 97 | Other (specify) |
| 98 | Don’t know |
| Sysmiss |