Enterprise Survey 2013
Kosovo, 2012 - 2013
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Reference ID
KSV_2013_ES_v01_M
Producer(s)
World Bank, European Bank for Reconstruction and Development
Created on
Sep 05, 2014
Last modified
Mar 29, 2019
Page views
24082
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- Data files
- kosovo_2013_full_data
Most important new/significantly improved method of supplying products/s (ECAo8x)
Data file: kosovo_2013_full_data
Overview
Valid:
83
Type:
Discrete
Start:
1462
End:
1606
Width:
145
Format:
Questions and instructions
Literal question
Please give a short description of this establishment's most important new or significantly improved production or delivery method.
Categories
| Value | Category |
|---|---|
| -8 | |
| Education of employees about products, thus provide better sale service to customers | |
| Email communication, receiving client orders by email, thus achieving much better results | |
| Improvements of shops' interiour designs and organizational changes in the segment of car repairs | |
| In terms of transport of good, we now receive orders during the day, which was not the case before | |
| Introduced sale of products with Field Sale Managers | |
| Introduction of Field Sale Managers, improved communication with clients | |
| Introduction of product delivery to the place of order | |
| Introduction of product sale by Field Sale Managers | |
| Modern methods for product packing | |
| NEW TECHNOLOGY FOR PRODUCTION (new machines) | |
| New design style s with the help and use of the new machines | |
| New machines that enable production of wooden doors in accordance with technical standards, enabling us to give guarantee period for our products | |
| New protection systems used in underground activities | |
| Process of supervision of all field sale managers, and supervision of all product sale regions | |
| Production of traffic signs using new machines and new technology | |
| The purchase of new machines enabled eased and faster production | |
| Use of new machines in the production process, with new advanced technology | |
| Use of new modern construction equipment used for building | |
| Use of new software packages for printing preparations of promotional materials, use of new software packages for web publishing etc | |
| Vacations and international tours, new methods of presenting company's offer, using booklets, flyers and other print promotional material | |
| We introduced daily supply of our products to shops and points of sale, which was not the case before | |
| We started product delivery to the place of order, which was not done before | |
| We started sale of our products in other stores for bath equipment and ceramics | |
| We started to exhibit our products in the stores | |
| address banks with offer for production of their bank cards | |
| allocation of responsibility of managers and their jobs | |
| automated painting of tiles using acryl paints | |
| computer aided logistic software, and its running maintainance in the field | |
| currently our products are 90% assembled at the factory, and only 10% of the site / field, which was not the case before | |
| delegation of tasks by the restaurant manager | |
| delegation of tasks by the sale manager | |
| distribution and product delivery to points of sales (other shops) | |
| distribution of produced concrete using mixer trucks with programmable digital mixer controler. | |
| distribution of small quantities using new small cistern trucks | |
| electronic ticket sale | |
| engagement of sale agents in the field to find and contact new clients | |
| engaging in taxi services, with much higher financial impact | |
| good behavior and efficiency in relation to customers | |
| improved logistics, better work organization and increased professionalism | |
| in verticle lines, baring full responsibility for each tyre individually | |
| installment of minor equipment elements necessary for the production process, introduction of new product packages convinient for distribution | |
| introduced closer co-operation and communication with shops from different cities | |
| introduced new machines in our production process | |
| introduction of catalogue sale of apparel and plastic products | |
| introduction of new products, and introduction of catalogue order sale | |
| introduction of task list distribution list, improved effectivness of company | |
| introduction of transport with cistern trucks | |
| manufacture of various containers based on client demands | |
| modern equipment for technical control - Eurosistem | |
| more comfortable services and enjoyable trips for clients, with reduced trip costs | |
| more efficient communication with regards to receiving client's orders, resulting in improved distribution of daily newspapers. | |
| new apparatus for the production of sweets and ice cream | |
| new cooking equipment | |
| new machines capable to support the process from raw material to final product | |
| new machines for activities conducted using weight lifters, for upload of construction material | |
| new machines were purchased for production of sausages | |
| new supply contracts with jewellers for provision of other production materials | |
| new vehicles (buses), which are work effective | |
| new way of management of processes in terms of allocation of tasks to employes, and more efficient control of feedback information on the process | |
| newly introduced transport of goods to certain destinations | |
| organization of new tasks for the employees and use of printed promotional material, more intensive communication with clients via e-mail | |
| product related training of workers, in order to provide better services and relevant information to clients | |
| products that can be dismantled, thus making transport easier | |
| sale of products with newly introduced field sale managers | |
| software usega training and hardware maintainance training of the employees | |
| training of employees on how to use the new products, and new product presentations to customers. | |
| transport of products to the client in exact moment of time | |
| use of cnc technology improved product quality and increased our competitiveness on the market | |
| use of improved tools resulting in improved construction | |
| use of new technology, with chimneys for ventilation of the electric furnace | |
| using new polypredilen materials | |
| we replaced the old machines with new ones | |
| we started receiving orders by telephone directly from the companies, and distribution performed by our company | |
| we work now with much faster machines, demanding shorted production time |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
Interviewer instructions
INTERVIEWER: The most important production or delivery method innovation is the production or delivery method innovation that had the largest impact on the operations of the establishment.
Others
Notes
ECAo8x. Most important new/significantly improved method of supplying products/services