Threshold Performance Evaluation 2009-2010

Zambia, 2009 - 2010

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Reference ID

ZMB_2009_MCC-TPE_v01_M

Producer(s)

Erin Weiser, Rema Balasundaram

Metadata

DDI/XML JSON

Created on

Jul 07, 2015

Last modified

Mar 29, 2019

Page views

9250

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Data file: ZRA CACP data set

Cases:	9
Variables:	63

Variables

qid

Questionnaire ID

Q2

Type of Industry

Q5A

Primary borders crossing

Q5B

Other primry border crossing

Q6

Primary destination

Q7

Q8

Have you been enrolled in Customs Accredited Client Program

Q9

What year was firm invited to join the CACP

Q10

What year was audited for the CACP

Q11

What year was firm enrolled in the CACP

Q12A

Would you describe the enrollment process as

Q12B

Q13

Days it took to comply with the application process

Q14

If audit was done, how many days did it take to comply with requirements

Q15

Did ZRA clearly communicate the requirements of the audit?

Q16A

Did your audit consist of physical inspection/visit by ZRA officials

Q16B

Did your audit consist of paperwork and provision of financial information?

Q17

How many days did it take after the audit for ZRA to give you clearance to join

Q18

Did you have to pay a fee for the enrollment process?

Q19

If yes, what was the amount?

Q20

Has your company been suspended from the program at any point since enrollment?

Q21

If yes, to question 20, were the reasons communicated clearly?

Q22

What were the reasons given (Circle all that apply)

Q23

Have you been given clear instructions on what you need to do to re-enroll?

Q24

Will you try to re-enroll?

Q24B

Q25

Before the CACP, how long (on average) did it take for your cargo to clear the b

Q26

Since the CACP, how many days on average does it take for your cargo to clear th

Q27

Compared to before you were enrolled in the program, is your cargo subject to

Q28A

How do you pay your VAT and customs duties

Q28B

Describe the other

Q29

Have you experienced problems with the payments of your VAT and customs duties?

Q30

If yes to Q 29, what is the cause of the problem?

Q31

If yes to Q29, has this slowed the clearance of goods through customs?

Q32A

If yes, how long are the delays on average (indicate number of days)

Q32B

Q33A

Has joining the CACP program benefited your company?

Q33B

Please explain your response

Q34

Are you familiar with the Zambia Threshold Program?

Q35A

If yes, were the activities relevant to reducing congestion and corruption at th

Q35B

Q36

Since 2006 has congestion at the border

Q36B

Q37

Since 2006 has corruption at the border

Q37B

Q38A

Since 2006 has customer service at the border

Q38B

Q39A

Some government offices have a poor reputation of requiring extra payment (speed

Q39B

Q40A

Some border crossings have a poor reputation of demanding extra payments during

Q40B

Q41

Do you trans-ship goods across Zambia?

Q42A

If you trans-ship goods, do you find that repayment of bonds is

Q42B

Q43

Are you familiar with ZRA's Customer Standards Charter for processing time at th

Q44

If yes, do you think the Charter has been helpful to you in better understanding

Q45

Have you ever contacted ZRA to complain about: (circle all that apply)

Q45B

Q46

How did you lodge your complaint or suggestion?

Q47

If you did contact them, were they responsive to your concern?

Q47B

Q48

Do you have additional comments you would like to share?

Q48B

Total: 63

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