| Value |
Category |
| At one point ZRA could not provide tax books to clients, after much complaining from clients the tax books reappeared |
|
| Didn't act fast enough to prevent further abuses |
|
| Even though he responded to my concerns not all could have been met. I was attended to faster when I complained but was still met with slow attendence on a recent visit |
|
| For about 2 days at the time I was seeking services from them, their service was slow and that was intesfied by explaining that they had a problem with their database system |
|
| I did not receive any response following a letter I had submitted to adjust in VAT changes on behalf of a friend.after lodging in complaints, an assistant was assigned to ensure that the process was rectified and any additional VAT charges were |
|
| N/A |
|
| They are working to eradicate corruption from their system eg they emphasised that goods under $200 are not subject to border tax following an incidence in which an individual wanted to tax me. |
|
| although they didn't act quickly to rectify the problem |
|
| assistant commisioner spoke to staff member advising her to be courteous |
|
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
