Value | Category |
---|---|
1 | Amount of paperwork required as part of the application proc |
2 | Delays in gettig certificates |
3 | Unprofessional behaviour by staff members |
4 | Demands for extra payment or "speed money" |
5 | More serious criminal acts |
6 | Other |
7 | Delays in getting certificates + unprofessional behaviour |
777 | N/A |
999 | No response |