| Value |
Category |
| 1 |
Amount of paperwork required as part of the application proc |
| 2 |
Delays in service (Not receiving my certficate fast enough) |
| 3 |
Unprofessional behaviour by staff members |
| 4 |
Demands for extra payment or "speed money" |
| 5 |
More serious criminal acts |
| 6 |
Other |
| 7 |
No, I have never lodged a complaint with Ministry of Lands |
| 8 |
Record keeping/missing document |
| 9 |
Illegal squatter on my land |
| 10 |
Delays in service and inefficiency |
| 777 |
N/A |
| 999 |
No response |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.