| Value | 
                    Category | 
                                                                            
                                    
                    
                        | A LOT OF INEFFICIENCY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | A LOT OF UNNECESSARY VERIFICATION PROCEDURES | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | A MATTER OF FOLLOWING PORT PROCEDURE | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | ADMINISTRATION COST IS HIGH | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | ADMINISTRATIVE BUREAUCRANCY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | ALOT OF BUREAUCRACY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | ALOT OF BUREAUCRACY & CORRUPTION | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | ALOT OF INEFFICIENCY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | AS LONG AS YOU HAVE PAPERS RIGHT | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | BREAKDOWN OF EQUIPMENTS | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | BUREACRANCY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | BUREAUCRACY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | BUREAUCRACY AND DELAYS | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | BUREAUCRATIC PROCEDURES | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | BUREAUCRATIC PROCEDURES & ALOT OF CORRUPTION | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | CHARGES ARE TOO HIGH | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | COMPETITAVE | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | CONGESTION | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | CONGESTION/INNEFFICIENCY/CORRUPTION | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | CORRUPTION | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | CORRUPTION & DELAYS IN PROCEDURES | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | CORRUPTION NAD DELAYS IN OPERATIONS | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | CORRUPTION/BRIBERY LEADING TO IMPORT DELAYS | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | COULD NOT COMMENT | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | CURRUPTION AND BUREAUCRATIC PROCEDURES | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | CURRUPTION BUT IS MANAGEABLE - IT HAS REDUCED | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | DAMAGE TO CONSIGNMENT | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | DELAY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | DELAY AND UNNECESSARY INSPECTION | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | DELAY IN PROCEDURES AT THE PORT | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | DELAYING TACTICS | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | DELAYS DUE TO BUREAUCRACY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | DELAYS IN CLEARANCE | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | DELAYS IN OPERATION | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | DELAYS IN PORT OPERATIONS | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | DELAYS/ NON WORKING EQUIPMENTS | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | DELAYS/BUREAUCRACY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | DO NOT EXPORT | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | DO NOT HAVE STANDARD PROCEDURES | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | DO NOT USE IT FOR BUSSINESS. | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | DO NOT USE THE PORT | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | DOCUMENTATION AND CLEARANCE | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | DOES NOT ENGAGE IN DIRECT EXPORT & IMPORT OF GOODS | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | DON'T USE IT | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | DONE BY KTDA BUT IF THERE IS A COST KTDA CHARGES FACTORY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | DONT USE | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | DONT USE THE FACILITY MUCH | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | EFFICIENT | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | EQUIPMENT ARE POOR | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | EQUIPMENT BREAKDOWN SUCH AS CRANES IS A BIG PROBLEM | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | EQUIPMENT NOT ALWAYS WORKING | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | EQUIPMENTS ARE NOT VERY EFFICIENT | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | FEW WORKING HOURS | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | FIRM ALWAYS PAY STORAGE CHARGES BECAUSE OF THE DELAY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | FREQUENT FAILURE OF MACHINES EG, CRANES | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | GOODS TAKE MANY DAYS FROM NAIROBI TO MOMBASA | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | GOVERNMENT NOT ENCOURAGING PEOPLE | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | HAS HAD NO PROBLEM | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | HAS IMPROVED | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | HIGH TARIFFS TO BE PAID AND PROCESS STREAMLINED | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | IF DOCUMENTATION IS OK, NO PROBLEM | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | IMMIGRATION RELATED COMPLAINS | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | IMPROVING | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | INCOMPEENT WORKERS AT PORT | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | INEFFECIENT/EXPENSIVE. | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | INEFFICIENCES | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | INEFFICIENCIES | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | INEFFICIENCY IN OPERATIONS | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | INEFFICIENCY IN THE PROCESSES | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | INEFFICIENT & SLOW | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | INEFFICIENT PROCEDURES | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | INSPECTION STAGES ARE TOO MANY HENCE COMPLICATION | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | IT HAS CLEARING AGENT | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | IT IS WELL UNDERSTOOD | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | IT NEEDS MAJOR OVERHAUL | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | ITEM COSTING $50 | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | LACK OF EFFICIENCY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | LACK OF EQUIPMENT & ADMINISTRATIVE PROBLEM | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | LEVY CHARGES ARE HIGH | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | LOND PERIOD TAKEN TO OFFLOAD | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | MOST WORK DONE BY AGENTS. | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | NO COMMENT | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | NO COMMENT WERE GIVEN | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | NO EXPERIENCE WITH PORTS | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | NO OPINION | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | NO PROBLEM/STREAMLINED PROCEDURES. | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | NOT AFFECTED BY ANY WAY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | NOT FRIENDLY AND ARE CORRUPT | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | OCCASIONALLY SOME EQUIPMENTS SUCH AS CRANES NOT WORKING | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | OKEY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | OLD EQUIPMENT HAMPERS EFFICIENCY AT THE PORT | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | OPERATIONS ARE OKEY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | OPERATIONS ARE OKEY. | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | OPERATIONS CHANGED | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | OVERCHARGING | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | POOR EMPLOYEES ATTITUDE | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | PORT INNEFFICIENCY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | PORT VERY INNEFFICIENT | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | PROCEDURE NOT STREAMLINED | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | PROCESS ARE STRAIGHT FOWARD | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | PROCESS IS LONG & CUMBERSOME BEFORE GOODS GET RELEASED | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | PROCESS TOO SLOW | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | PROVIDED THERE IS NO DOCUMENTATION | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | PUBLIC HEALTH INSPECTORS CHARGE KSH 6000 INSPECTION FEE | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | QUITE GOOD | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | REFERS TO NAIROBI INLAND PORT | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | RELIES ON CLEARING AGENTS | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | RIGIDITY BY PERSONNELON PAPER ISSUES | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | SERVICES ARE EFFICIENT | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | SERVICES ARE GOOD | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | SERVICES ARE GOOD BUT A LOT OF RED TAPE | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | SERVICES ARE OKEY BUT TOO EXPENSIVE | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | SERVICES ARE WITHIN THE ACCEPTED STANDARD | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | SERVICES HAVE IMPROVED | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | SEVERAL STEPS INVOLVES . | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | SHIPPING DELAYS AND ERRORS IN DOCUMENTATION | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | SHIPPING OVER THE WEEKWED | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | SLOW & EXPENSIVE | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | SO BEREAUCRATIC | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | SOME EQUIPMENTS SUCH AS CRANES ARE NOT WORKING-WORN OUT | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | SOMETIMES THEY SAY THEY DONT HAVE UNLOADING SERVICES | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | SYSTEM DO NOT WORK ON THEIR OWN | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | THE FIRM DOES NOT IMPORT OR EXPORT DIRECTLY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | THE PORT OPERATIONS SHOULD BE PROVITISED TO MAKE IT EFFI | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | THE SERVICES ARE EFFICIENT & FAST | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | THEFT | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | THEIR OPERATIONS ARE OKEY. | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | THER IS ALOT OF DALAY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | THERE ARE MANY BROKERS UNIDENTIFIED | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | THERE IS ALOT OF CONGESTION CAUSING DELAY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | THERE IS ELEMENT OF CORRUPTION | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | THEY ARE IMPROVING | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | THEY SOMTIMES INSIST ON LOCAL INSPECTION AND PRICING | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | TOO MANY PROCEDURES TO BE FOLLOWED | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | TOO MUCH DELAY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | TOO MUCH PAPER WORK | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | TOO MUCH RED TAPE, DELAY & BUREAUCRACY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | TOO SLOW | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | TOO SLOW BUT DEMAND HIGH PRICES FOR SERVICES | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | TOO SLOW IN SERVICE PROVISION | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | TOO SLOW TO PROCESS | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | UN FRIENDLY OFFICIALS WHO ARE VERY FRUSTRATING | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | UNNECESSARY BARRIES | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | UNNECESSARY DELAY & PROCEDURAL ABSTACLES | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | UNNECESSARY DELAYS CAUSED | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | UNNECESSARY DELAYS DUE TO LIMITED KNOWLEDGE BY OFFICIALS | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | USE CLEARING AGENT | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | USES CLEARING AGENT | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | VAT PAYMENT & CORRUPT PRACTICES WHILE OTHERS DON'T PAY | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | VERY SLOW | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | VERY SLOW IN THEIR OPERATIONS | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                            
            Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.