How do you rate the quality of the electricity supply services (maintenance, meter reading, billing, complaint handling, connection installation) you receive?
Categories
Value
Category
1
Good
2
Average
3
Poor
8
Not applicable
9
Unspecified
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
Interviewer instructions
This question seeks to establish the quality of the services received from the electricity supplier. Only households connected to the MAINS electricity supply should be asked this question.
Description
Universe
All households connected to the MAINS electricity supply.