Interviewer instructions
This question applies only to the households with a complaint related to electricity. If the answer to this question is 'Yes', the respondent is asked whether he/she called the call centre during the past year.
The enumerator is instructed to skip to Q5.29d if the answer to this question is either 'No' or 'Do not know'.
Question post text
2 = No - Go to Q5.29d
3 = Do not know - Go to Q5.29d