General Household Survey 2015

South Africa, 2015

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Reference ID

ZAF_2015_GHS_v01_M

Producer(s)

Statistics South Africa

Metadata

DDI/XML JSON

Created on

Jun 26, 2017

Last modified

Jun 26, 2017

Page views

12147

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Was the problem resolved in one call (Q529c3Solve)

Data file: ghs_2015_house_v1.1_20160608

Overview

Valid: 21601

Invalid: 0

Type: Discrete

Decimal: 0

Start: 132

End: 132

Width: 1

Range: -

Format:

Questions and instructions

Literal question

If yes, what kind of service did you receive?

1 = Was the call centre available the first time?
2 = Did you get response within a reasonable time?
3 = Was the problem resolved in one call?

Categories

Value	Category
1	Yes
2	No
8	Not applicable
9	Unspecified

Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.

Interviewer instructions

This is a follow-up question to Q5.28b. It is only answered if the answer to Q5.28b is 'Yes'. It aims at determining the kind of service the respondent received from the call centre.

Description

Universe

All households connected to the MAINS electricity supply.

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