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Global Financial Inclusion and Consumer Protection Survey 2017

Afghanistan, Albania, Angola...and 112 more, 2016 - 2017
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Reference ID
WLD_2016_GFICPS_v01_M
Producer(s)
Douglas Randall, Oya Pinar Ardic Alper
Metadata
DDI/XML JSON
Created on
Sep 19, 2018
Last modified
Jun 14, 2022
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10621
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idr - req to implement procedures and processes for resolving customer complaint (h1a_1)

Data file: 2017_global_ficp_survey_respondent_data_dec2018

Overview

Valid: 124
Invalid: 0
Minimum: 0
Maximum: 1
Type: Discrete
Decimal: 0
Start: 795
End: 795
Width: 1
Range: -
Format:

Questions and instructions

Literal question
Does any law or regulation set standards in any of the following areas for complaints resolution and handling by financial institutions? Please mark all that apply.

- Requirements for financial institutions to implement procedures and processes for resolving customer complaints
Categories
Value Category
0 No
1 Yes
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
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