Global Financial Inclusion and Consumer Protection Survey 2017

Afghanistan, Albania, Angola...and 112 more, 2016 - 2017

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Reference ID

WLD_2016_GFICPS_v01_M

Producer(s)

Douglas Randall, Oya Pinar Ardic Alper

Metadata

DDI/XML JSON

Created on

Sep 19, 2018

Last modified

Jun 14, 2022

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10564

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idr - accessibility (h1a_4)

Data file: 2017_global_ficp_survey_respondent_data_dec2018

Overview

Valid: 124

Invalid: 0

Minimum: 0

Maximum: 1

Type: Discrete

Decimal: 0

Start: 798

End: 798

Width: 1

Range: -

Format:

Questions and instructions

Literal question

Does any law or regulation set standards in any of the following areas for complaints resolution and handling by financial institutions? Please mark all that apply.

- Accessibility (i.e. consumer can file a complaint via multiple channels, including local branch, by phone, e-mail, etc.)

Value	Category
0	No
1	Yes