Global Financial Inclusion and Consumer Protection Survey 2017

Afghanistan, Albania, Angola...and 112 more, 2016 - 2017

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Reference ID

WLD_2016_GFICPS_v01_M

Producer(s)

Douglas Randall, Oya Pinar Ardic Alper

Metadata

DDI/XML JSON

Created on

Sep 19, 2018

Last modified

Jun 14, 2022

Page views

10657

Downloads

158

adr exists (h2_adr)

Data file: 2017_global_ficp_survey_respondent_data_dec2018

Overview

Valid: 123

Invalid: 1

Minimum: 0

Maximum: 1

Type: Discrete

Decimal: 0

Start: 802

End: 802

Width: 1

Range: -

Format:

Questions and instructions

Literal question

Is there any out-of-court alternative dispute resolution (ADR) entity in place that allows a customer of a financial institution to seek affordable and efficient recourse with a third party in the event that the customer's complaint is not resolved to the customer's satisfaction under internal procedures of the relevant financial institution? Please mark all that apply.
- Yes, a scheme that provides binding decisions (e.g. ombudsman, adjudication)

Categories

Value	Category
0	No
1	Yes
Sysmiss

Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.

Question post text

No, dispute has to be resolved in court (Skip to I1)

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