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Global Financial Inclusion and Consumer Protection Survey 2017

Afghanistan, Albania, Angola...and 112 more, 2016 - 2017
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Reference ID
WLD_2016_GFICPS_v01_M
Producer(s)
Douglas Randall, Oya Pinar Ardic Alper
Metadata
DDI/XML JSON
Created on
Sep 19, 2018
Last modified
Jun 14, 2022
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10808
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issues complained - undue burden to switch providers or terminate product (h131_9)

Data file: 2017_global_ficp_survey_respondent_data_dec2018

Overview

Valid: 51
Invalid: 73
Minimum: 0
Maximum: 1
Type: Discrete
Decimal: 0
Start: 832
End: 832
Width: 1
Range: -
Format:

Questions and instructions

Literal question
What are the most frequent reasons for complaints received by the ADR entity related to financial consumer protection (not including "not being approved for a loan")? Please rank the top most frequent issues and products complained about by assigning numbers 1, 2, and 3, with 1 being the most frequent and 10 being the least frequent
Rank the top most frequent issues complained about
- Undue burden to switch providers or terminate product
Categories
Value Category
0 No
1 Yes
Sysmiss
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
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