INTERVIEWER READ THE FOLLOWING BEFORE PROCEEDING: I would now like to ask about this establishment’s relationships and interactions with all of its customers.
Literal question
In fiscal year [insert last complete fiscal year], what percentage of goods or services were provided to customers to whom this establishment provides goods or services more than once a year?
Categories
Value
Category
-9
Don't know (spontaneous)
0
1
2
3
5
6
9
10
15
20
25
30
40
50
60
70
80
85
90
95
96
98
100
Sysmiss
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.