INTERVIEWER READ THE FOLLOWING BEFORE PROCEEDING: I would now like to ask about this establishment’s relationships and interactions with all of its customers.
Literal question
In fiscal year [insert last complete fiscal year], what percentage of goods or services were provided to customers to whom this establishment provides goods or services more than once a year?
Categories
Value
Category
-9
Don't know (spontaneous)
0
2
5
6
10
12
15
20
30
40
50
52
60
70
75
80
85
87
90
95
98
99
100
Sysmiss
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.