When making agreements with customers, please indicate to what degree each of the following is effective in resolving or preventing problems. Mutual interest in maintaining business relationship, without involving others
Categories
Value
Category
-9
Don't know (spontaneous)
1
Not at all
2
Slightly
3
Moderately
4
Very much
5
Extremely
Sysmiss
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.