| Value | Category | Cases | |
|---|---|---|---|
| 1 | Completely dissatisfied | 2818 |
3.2%
|
| 2 | 2 | 1828 |
2.1%
|
| 3 | 3 | 3426 |
3.9%
|
| 4 | 4 | 4561 |
5.1%
|
| 5 | 5 | 11535 |
13%
|
| 6 | 6 | 10611 |
11.9%
|
| 7 | 7 | 15156 |
17%
|
| 8 | 8 | 17800 |
20%
|
| 9 | 9 | 9167 |
10.3%
|
| 10 | Completely satisfied | 12077 |
13.6%
|
| -5 | HT: Dropped out survey;RU:Inappropriate response | 4 | |
| -4 | Not asked in survey | 0 | |
| -3 | Not applicable | 0 | |
| -2 | No answer; BH: Refused | 279 | |
| -1 | Don't know | 303 |