| Value | Category | Cases | |
|---|---|---|---|
| 1 | Completely dissatisfied | 6440 |
7.2%
|
| 2 | 2 | 3537 |
4%
|
| 3 | 3 | 6423 |
7.2%
|
| 4 | 4 | 7356 |
8.3%
|
| 5 | 5 | 14337 |
16.1%
|
| 6 | 6 | 12082 |
13.6%
|
| 7 | 7 | 13452 |
15.1%
|
| 8 | 8 | 12380 |
13.9%
|
| 9 | 9 | 5460 |
6.1%
|
| 10 | Completely satisfied | 7450 |
8.4%
|
| -5 | HT: Dropped out survey;DE,SE:Inapplicable ; RU:Inappropriate | 13 | |
| -4 | Not asked in survey | 0 | |
| -3 | Not applicable | 0 | |
| -2 | No answer; BH: Refused | 274 | |
| -1 | Don't know | 361 |