| Value | Category | Cases | |
|---|---|---|---|
| 1 | Friendlier Staff | 36 |
4.3%
|
| 2 | Cleaner | 1 |
0.1%
|
| 3 | Better waiting area | 51 |
6.1%
|
| 4 | Quicker service | 437 |
51.9%
|
| 5 | Other | 317 |
37.6%
|
| Sysmiss | 58 |