Regional Study and Resource Center 2015-2018, Independent Performance Evaluation
Namibia, 2015 - 2018
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Jan 19, 2021
Last modified
Jan 19, 2021
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- Data files
- Data_Business_Panel_Interview_Final.csv
- Data_Business_Panel_Interview_Initial.csv
- Data_BusinessPanel_Survey1.csv
- Data_BusinessPanel_Survey3.csv
- Data_PatronSurvey1.csv
- Data_Student_Panel_Interview_Final.csv
- Data_Student_Panel_Interview_Initial.csv
- Data_Student_Panel_Survey1.csv
- Data_Student_Panel_Survey3.csv
q2.1a (q2.1a)
Data file: Data_Business_Panel_Interview_Final.csv
Overview
Valid:
26
Invalid:
-
Type:
Discrete
Start:
894
End:
1553
Width:
660
Range:
-
Format:
character
Questions and instructions
Categories
| Value | Category | Cases | |
|---|---|---|---|
| Generally I don’t find anything that limits me what I want to do there, because the library has computers and internet which I need and use most. | 1 |
3.8%
|
|
| Having access to daily everyday newspaper and free internet and computer. | 1 |
3.8%
|
|
| I am 100% satisfied with this library. Everything is for free here and I once got a job through this library. I saw the job here and I also applied from here and the people from the library contacted me when I was the one that was selected to come for an interview. | 1 |
3.8%
|
|
| I am grateful for the library. However, I suggested that they bring in more computers. It is very frustrating to spent money on transport or walk a long distance and not accomplish what you came to do because all computers are occupied, or you did not get sufficient time to use one. Customer service training is needed specially for those who works in IT and book out computers; very rude, not sympathetic and very unprofessional. Only the staff in the children section are very nice with people. Some of those working, upstairs and downstairs need URGENT TRAINING IN CUSTOMER SERVICE with emphasise on COMMUNICATION SKILLS (polite and respectful manners). | 1 |
3.8%
|
|
| I am only satisfied with this library because I’ve had experiences with some staff members who feels that what I am doing at the library is not important compared to what others are doing there. | 1 |
3.8%
|
|
| I am satisfied with some aspects but there are a few things they need to improve especial the operating hours and equipped the library with religious books. | 1 |
3.8%
|
|
| I am very satisfied because I don’t have a computer of my own but I have access to one for free at the library. To buy data is very expensive but at the library I have unlimited access to free wi-fi. | 1 |
3.8%
|
|
| I am very satisfied because the library is very useful in the sense that we don’t pay for training and we can get any information we are searching for in the library. All the resources that we use were bought but we make use of them for free. | 1 |
3.8%
|
|
| I am very satisfied with the library because I always get relevant information that I want. When I ask the library staff for information, they don’t hesitate to assist us. The library has brought change within the community and also to the children since they get to spend time in the library learning new things. Many people did not know how to use a computer but through the free computer training programs they now have the basic knowledge to operate a computer. | 1 |
3.8%
|
|
| I am very satisfied with the library because when I come to do something at the library everything is usually in working order and I don’t have to wait around to get assistance or to use computers. There is that small challenge of their operating time but otherwise I am very satisfied with this library. | 1 |
3.8%
|
|
| I am very satisfied with the library. There is a lot of benefits when it comes to visiting the library. I have gained a lot of knowledge at this library. They provide computer training courses and adult literacy lessons for free. I am so happy because I now know how to communicate in English although not well but to an extent where I understand people when they speak to me. | 1 |
3.8%
|
|
| I have access to information regarding my study needs and job need | 1 |
3.8%
|
|
| I really get all I need from the library except for the few barriers I mentioned earlier. | 1 |
3.8%
|
|
| I was able to use their computers to have access to the internet to conduct job searches. However, it is sometimes disappointing when you come here and the wi-fi is off or very slow, just to go back home without doing anything. | 1 |
3.8%
|
|
| I’m getting more information from the library in relation to my work and personal interest which is related to my future career, like searching for a better paying job. | 1 |
3.8%
|
|
| Like I said earlier, I get everything that I need here more specifically for my studies. | 1 |
3.8%
|
|
| Like I told you earlier, it is all about the quietness, the beautiful place, good place to study and it is very well organized. | 1 |
3.8%
|
|
| Most of the time, I accomplish what I went there to do; I am never disappointed. | 1 |
3.8%
|
|
| Sometimes when you get to the library you are told that you should come only at one the library is closed and when you get here at one they tell us the library won’t be opened (mainly when they have meetings, or workshops or when for example the Ministry of Education use the venue to conduct interviews when they are recruiting). They should announce such things in advance so that we don’t waste our time coming here. There is no shade outside where we sit, I feel they can provide us with shades there. | 1 |
3.8%
|
|
| The library also have problems sometimes, so I can’t say that I am very satisfied. There is always a shortage of current newspapers and the Wi-Fi sometimes does not work properly and that does frustrate the users. | 1 |
3.8%
|
|
| The library does not have enough books, more so the examination booklets for grade 10 and grade 12. Sometimes there is no ink to print and make copies. The study space is too small and there demand is high, too many learners and that really discourages me a lot to sometimes make use of the library when I want to study. | 1 |
3.8%
|
|
| The library have enough computers to cater for everyone. The library is built close to a secondary school, allowing learners to have access to the library to get help with their studies. Many of the people who do not know how to operate a computer, can get training for free. Very satisfied with the free wi-fi, allowing many people especially learners to have access to various educational information. The library is a place for everyone; is a community pride. | 1 |
3.8%
|
|
| The library is helping learners from nearby schools, because when we were in school we didn’t have any library. We didn’t have access to computers then, but now this library have computers that the learners can use freely to enhance their education. They are learning on how to use computers from an early age unlike us who started very late in life. | 1 |
3.8%
|
|
| The noise level. The library is a bit noisy and the people who make the most noise is the library staff when talking to each other. | 1 |
3.8%
|
|
| Was able to advertise my business with the business cards I designed and print at the library. The business-related information I obtained from the books and internet has improved the way I run my business and how to satisfy my customers. | 1 |
3.8%
|
|
| Whenever I visit the library I do what I went there to do. Once or twice will I go back home because I did not get a chance to use a computer but that is not a big thing to complain because we are many who are using the library and the is only one community library in Oshana. | 1 |
3.8%
|
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.