| Value | Category |
|---|---|
| 1 | Dont know |
| 2 | Less than a week |
| 3 | More than two months |
| 4 | On the same day the call was made |
| 5 | One to less than two weeks |
| 6 | One to two months |
| 7 | The issue can not be resolved |
| 8 | The issue has not been resolved yet (still in progress) |
| 9 | Three weeks to less than a month |
| 10 | Two to less than three weeks |