Value | Category |
---|---|
1 | Dont know |
2 | Less than a week |
3 | More than two months |
4 | On the same day the call was made |
5 | One to less than two weeks |
6 | One to two months |
7 | The issue can not be resolved |
8 | The issue has not been resolved yet (still in progress) |
9 | Three weeks to less than a month |
10 | Two to less than three weeks |