| Type | Journal Article - World Bank/ Development Research Group | 
| Title | Making Services Work for Poor People: A Research Program on Public Services | 
| Author(s) | |
| Publication (Day/Month/Year) | 2002 | 
| URL | http://unpan1.un.org/intradoc/groups/public/documents/APCITY/UNPAN021600.pdf | 
| » | Uganda - Quantitative Service Delivery Survey in Health 2000 |