The study is premised on a conceptual analysis of literature on potable
water service delivery system in Zimbabwe focusing on three residential
areas of Kwekwe City, namely Amaveni, Mbizo and Msasa Park. The
study targeted selected low cost, medium cost and high cost residential
areas in Kwekwe urban. The study addressed inadequate household water
service delivery in the city of Kwekwe, Zimbabwe, where, since 2008,
residents have experienced unreliable domestic water supply. The study
employed interviews, questionnaires, observations and document analysis
to establish reasons for the sub-standard service being rendered and found
that a combination of general population increase, old reticulation water
infrastructure, lack of expertise, electricity deficiency, lack of foreign
currency and insufficient local funding play a role. The study tries to
present a comprehensive analysis of the factors above in order to uncover
possible solutions. The value of this analysis is to provide a detailed case
study that could assist in the development of a household water service
delivery policy in Zimbabwe. It contributes to the design and application
within the Kwekwe and other municipalities of new strategies for supplying
adequate domestic water services and to add to the currently limited body
of knowledge related specifically to household water services for the urban
poor in Zimbabwe and more widely in the region.