Lack of basic sanitation systems threaten environmental and human health in low income urban communities. In 2005, the Government of Zimbabwe carried out a cleanup exercise in urban areas involving the destruction of illegal structures which left many people homeless. As a solution to this problem, the government embarked on an extensive housing construction exercise on unserviced land; the ‘Garikai/Hlalani Kuhle’ development programme. The objective of this paper was to investigate the sanitation status in one such area (Cowdray Park Extension, Bulawayo) and determine a sustainable sanitation system for the improved collection of wastewater from the unserviced low income urban area. The study was carried out between October 2010 and February 2011. The sanitation status as well as the residents’ preferences for improved sanitation and the economic set up of the community for the study area was determined through use of questionnaires to the residents. The local authority was then consulted to recommend sanitation facilities and system for the area that met regulatory requirements. A literature study identified sanitation options that were applicable to low income and high density urban areas. The baseline survey found that 61% of the people in the study area lacked sanitation facilities and practiced open defecation. The majority of the residents (70%) preferred ‘flush and discharge’ system sanitation facilities, which was in line with the local council’s requirements. On-site sanitation options were found not to be feasible as per the council regulations and the findings of the literature study, for areas with a high density of houses. Therefore a sewerage system was designed using the conventional sewerage design approach as well as the simplified sewerage design approach in order to determine the collection system that would best meet the needs of the community. In conclusion, the community was in dire need of a sanitation system and a waterborne offsite sanitation system was found to be a feasible option. The simplified sewerage system was found to deliver the same hydraulic benefits for collecting wastewater as the conventional but was 33% cheaper to construct and hence more affordable for the community. It was recommended that stringent environmental monitoring of the sanitation system be put in place to minimise any potential environmental impacts.