This study aims to analyze the municipality performance in creation of citizens participation using
urban governance excellence approach. Just an accountable local government can act
independently on all of projects that creates citizen’s trust on participation. For this purpose, the
governance indices and factors influencing the creation of citizens participation were identified.
This was a descriptive and analytical research. Population consisted of 120 persons including
managers and employees of municipality. The questionnaires were distributed among them, and
data were analyzed using LISREL and SPSS software. The results indicated that from the
perspective of citizens, the participation creation of Ghaemshahr municipality was not good. The
Trust and expertise indices were effective in the citizens participation with staff on urban affairs.
The lack of them along with problems such as lack of clarity, lack of accountability, lack of
compliance with laws and regulations, and injustice would exacerbate the Disaffiliation of citizens.
Also, the results showed that municipal inefficiency and lack of proper accountability had been
influenced by various factors that existed in the organization. With precise examination, it was
found that the response structure of the municipal, weaknesses and problems in the organization,
lack of funds and facilities for participation in the Municipal, lack of proper management and
regulation, and dissatisfaction with salary had created difficulties for many of the officials. The
implementation of good urban governance indicators, especially the indicators impact on
accountability, may lead to citizens’ participation.