Servicios Centerklaar Cia. Ltda. Is a company dedicated to cleaning and maintenance of
offices, buildings, educational institutions and homes, both the public and private sectors,
for this reason it is vital to implement a management model Balanced Scorecard allowing
you to have a viable operational structure according to economic, human, legal, physical
and technical resources it possesses and its objects, allowing develop their objectives and
strategies proposed in an efficient manner over a period determined, so that decisionmaking
is facilitated from the knowledge of existing and future situation of the company.
The idea of this project arose in order to improve and provide technical support in financial
activities, internal processes, customers and training, training of human talent. Moreover,
this project also aims to orient future managers of these businesses, on the important
aspects that should be considered in evaluating controls and financial securities.