Government Departments are increasingly using websites as a
tool to reach out to the citizens. Through Government
websites, the Government can improve the standard of
information and ensure maximum reach of government
information and services to citizens through different
government services published on the web. The objective of
Government web services is to reach to all sections of society
with respect of distance and language. An organization‟s
official website provides a powerful way to reach out to its
potential clients. This paper proposes to evaluate the websites
belonging to Government departments in the state of Kerala
against guidelines for the same provided by the Government
of India. These Guidelines address the entire life cycle of a
website, web portal and benefits and can be useful when
determining if a website provides trustworthy, up-to-date
information and data about how the government operates. The
following five criteria are used to determine the quality of
information and also for the evaluation of web resources.
Accuracy, Authority, Objectivity, Currency, and Coverage are
the five factors are elaborated in the Government of India
guidelines. The state of Kerala has been selected for this
analysis. As per the 2011 census of India, Kerala is the first
literate state in India. Kerala was declared a, 'Fully Literate
State', on April 18th, 1991. For the purpose of evaluation of
government websites, the following four categories of twenty
Government departments are considered: Secretariat
departments, Directorate/Commissionerates, Government
Institutions, and Local Self-Governance.