The purpose of this study was to evaluate and examine governance structures and practices
and service delivery to provide comprehensive understanding of governance and service
delivery situation at sub-national levels in Namibia. Public service agencies are presumed to
lack good governance practices which adversely affect service delivery. It was argued that
good governance practices improve public service performance and ultimately enhances
service delivery. Furthermore, the study noted that the delivery of basic services such as
potable water, health, education, electricity and proper road communication can augment the
living standard of the people. Various public service reforms undertaken by the Government
of Republic of Namibia since independence in 1990 explain government’s resolve to good
governance and improved service delivery. Consequently, workable relationship between
government and citizens is needed to realise national development plans and Vision 2030.
The study used the Oshana Region case study in order to determine whether governance
practices have bearing on service delivery at sub-national levels in Namibia. Qualitative
research approach was utilised and qualitative data were collected in addition to rigorous
literature review and analysis. Scientifically, gathered information suggested that good
governance practices are certainly fundamental to service delivery and subsequently improve
people’s living standard particularly those residing in rural areas. The study found that the
Namibian government exercised good governance practices and provided basic services to
citizens. Nonetheless, inappropriate governance practices by some public institutions delay
service delivery.
The study concluded that while poor governance and ineffective service delivery are
considerable challenges faced by public service, they are not insurmountable. The thesis
acknowledged a significant progress made by creating governance structures at sub-national
levels to provide and accelerate the delivery of essential services to citizens in Namibia.
Notwithstanding the above, more still need to be done to improve the socio-economic welfare
of Namibian people. Therefore, the research recommended that the Government of Republic
of Namibia ought to provide sufficient resources and promote public participation to address
the needs and aspirations of the citizens particularly the previously marginalised people in
rural areas. Moreover, sub-national governance structures should be strengthened and
essential government functions and services be devolved.