Namibia’s climate is hot and dry with erratic rainfall. Groundwater is the main source of water.
Namibian municipalities are responsible for drinking water delivery in urban areas. They buy
bulk water from the national water utility (NamWater) and many face challenges in paying for
the water. The main objective of this study was to investigate the impacts of prepaid water
metering systems in three selected towns (Karibib, Swakopmund and Usakos). The specific
objectives were to investigate the drivers for the installation of Prepaid Water Meters (PPWMs),
to investigate stakeholder involvement and their perceptions of PPWMs. The study also analysed
the impacts of PPWMs on residents in the selected towns. Individual PPWMs in Usakos Town
and communal standpipes PPWMs in the three town’s informal settlements were studied.
Purposive sampling method was used to identify customers that use PPWMs. Methods used to
collect data included focus group discussions, household surveys, interviews with key informants
and observations. A total of 321 household questionnaires investigating household/water user
perceptions on service delivery, access and reliability, affordability of water and water use
changes were administered. The study found out that the PPWMs were installed to recover costs
as a result of poor revenue collection efficiency, illegal water connections and high debts of the
water users. The study also found out that customers were not consulted before the introduction
of the PPWMs. Although most of the respondents stated that PPWMs had a number of problems,
such as the availability of tokens to top up credit, the majority preferred PPWMs to postpaid
meters. The study established that the PPWMs were considered unreliable and are non-functional
most of the time with a long cycle time for repairs between weeks to a month. The impact on the
quality of life of standpipes prepaid users was said to be positive, for example, because water
was perceived to be affordable and more accessible to the PPWMs system. The impact on the
quality of life of PPWMs in Usakos was found to be negative, as customers first need to pay for
municipal services before they can purchase water units, high cost in replacing token or meter,
no service after municipal’s working hours and limitations in water use.