The business processes in the security wings of
most developing countries are not automated. This results in loss
of documentation, difficulties in looking up documents and
tedious reporting. In this study, a baseline study was carried out
to ascertain the levels of formal education, Information and
Communications Technology (ICT) skills and ICT tools
utilization within the Zambia Police Service. Results showed
that 47% have graduated from college, 32% completed high
school and 21% had attained graduate or postgraduate degrees.
In addition, 24% had received basic computer training. The
survey also revealed that 39% of the respondents use their
personal email for work related communications. The study also
aimed at establishing the major business processes. Using the
business process results from the baseline study, a model was
developed. The model was used to develop a web-based
prototype by integrating fingerprint biometrics. Captured
fingerprint images were pre-processed using wavelet scalar
quantization (WSQ) algorithm, the minutiae were extracted and
a template generated using Delaunay algorithm. The developed
system showed improved business process through automation.