| Type | Book |
| Title | Are You Being Served? New Tools for Measuring Service Delivery |
| Author(s) | |
| Volume | 42482 |
| Publication (Day/Month/Year) | 2008 |
| Publisher | World Bank |
| City | Washington, DC |
| Country/State | United States of America |
| URL | http://www-wds.worldbank.org/external/default/WDSContentServer/IW3P/IB/2008/02/15/000333038_20080215064605/Rendered/PDF/424820PUB0ISBN1LIC0disclosed0Feb131.pdf#page=94 |