The World Bank is interested in gauging the views of clients and partners who are either involved in development in Armenia or who observe activities related to social and economic development. The World Bank Country Assessment Survey is meant to give the World Bank's team that works in Armenia, greater insight into how the Bank's work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Armenia. The World Bank commissioned an independent firm to oversee the logistics of this effort in Armenia.
The survey was designed to achieve the following objectives:
- Assist the World Bank in gaining a better understanding of how stakeholders in Armenia perceive the Bank;
- Obtain systematic feedback from stakeholders in Armenia regarding:
· Their views regarding the general environment in Armenia;
· Their overall attitudes toward the World Bank in Armenia;
· Overall impressions of the World Bank's effectiveness and results, knowledge and research, and communication and information sharing in Armenia; and
· Perceptions of the World Bank's future role in Armenia.
- Use data to help inform the Armenia country team's strategy.
Kind of Data
Sample survey data [ssd]
Unit of Analysis
Unit of Analysis
Stakeholders of the World Bank in Armenia
Producers and sponsors
Authoring entity/Primary investigators
Public Opinion Research Group
The World Bank Group
In September-October 2012, 213 stakeholders of the World Bank in Armenia were invited to provide their opinions on the Bank's assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President; the office of the Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations (CBOs); the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; and the judiciary branch.
A total of 192 stakeholders participated in the country survey (90% response rate).
Dates of Data Collection (YYYY/MM/DD)
Mode of data collection
Mail Questionnaire [mail]
Type of Research Instrument
The Questionnaire consists of 8 Sections:
A. General Issues Facing Armenia:
Respondents were asked to indicate whether Armenia is headed in the right direction, what they thought were the top three most important development priorities, and which areas would contribute most to reducing poverty and generating economic growth in Armenia.
B. Overall Attitudes toward the World Bank:
Respondents were asked to rate their familiarity with the World Bank, the Bank's effectiveness in Armenia, Bank staff preparedness to help Armenia solve its development challenges, their agreement with various statements regarding the Bank's work, and the extent to which the Bank is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank's greatest values and greatest weaknesses in its work, the most and least effective instruments in helping to reduce poverty in Armenia, with which stakeholder groups the Bank should collaborate more, and to what reasons respondents attributed failed or slow reform efforts.
C. World Bank Effectiveness and Results:
Respondents were asked to rate the extent to which the Bank's work helps achieve development results in Armenia, the extent to which the Bank meets Armenia's need for knowledge services and financial instruments, and the Bank's level of effectiveness across thirty-one development areas, such as economic growth, governance and anti corruption, job creation, and others.
D. The World Bank's Knowledge:
Respondents were asked to indicate how frequently they consult Bank knowledge/research, the areas on which the Bank should focus its research efforts, and to rate the effectiveness and quality of the Bank's knowledge/research, including how significant of a contribution it makes to development results, its technical quality, and the extent to which Armenia received value for money from the Bank's fee-for-service products.
E. Working with the World Bank:
Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank's "Safeguard Policy" requirements being reasonable, the Bank imposing reasonable conditions on its lending, disbursing funds promptly, increasing Armenia's institutional capacity, and providing effective implementation support.
F. The Future Role of the World Bank in Armenia:
Respondents were asked to rate how significant a role the Bank should play in Armenia's development in the near future and to indicate what the Bank should do to make itself of greater value in Armenia.
G. Communication and Information Sharing:
Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, and their usage and evaluation of the Bank's websites. Respondents were asked about their awareness of the Bank's Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank's Open Data policy. Respondents were also asked about their level of agreement that they know how to find information from the Bank and that the Bank is responsive to information requests.
H. Background Information:
Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Armenia, and their geographic location.
Use of the dataset must be acknowledged using a citation which would include:
- the Identification of the Primary Investigator
- the title of the survey (including country, acronym and year of implementation)
- the survey reference number
- the source and date of download
Disclaimer and copyrights
The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses.