The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Bosnia and Herzegovina (BH) or who observe activities related to social and economic development. The following survey will give the World Bank Group's team that works in Bosnia and Herzegovina, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Bosnia and Herzegovina. A local independent firm has been hired to oversee the logistics of this survey.
This survey was designed to achieve the following objectives:
- Assist the World Bank Group in gaining a better understanding of how stakeholders in Bosnia and Herzegovina perceive the World Bank Group;
- Obtain systematic feedback from stakeholders in Bosnia and Herzegovina regarding:
· Their views regarding the general environment in Bosnia and Herzegovina;
· Their overall attitudes toward the World Bank Group in Bosnia and Herzegovina;
· Overall impressions of the World Bank Group's effectiveness and results, project/program related issues, knowledge work and activities, and communication and information sharing in Bosnia and Herzegovina; and
· Perceptions of the World Bank Group's future role in Bosnia and Herzegovina.
- Use data to help inform Bosnia and Herzegovina country team's strategy.
Kind of Data
Sample survey data [ssd]
Unit of Analysis
Federation of Bosnia and Herzegovina, Republika Srpska and Brcko District.
Unit of Analysis
Stakeholders of the World Bank in Bosnia and Herzegovina
Producers and sponsors
Authoring entity/Primary investigators
Public Opinion Research Group
The World Bank Group
From April to June 2014, 300 stakeholders of the World Bank Group in Bosnia and Herzegovina were invited to provide their opinions on the WBG's assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President or Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations (CBOs); the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; and the judiciary branch.
A total of 109 stakeholders participated in the survey (36% response rate).
Dates of Data Collection (YYYY/MM/DD)
Mode of data collection
Prime Communications was responsible for data collection supervision.
Type of Research Instrument
The Questionnaire consists of 8 sections:
A. General Issues Facing Bosnia and Herzegovina: Respondents were asked to indicate whether Bosnia and Herzegovina is headed in the right direction, what they thought were the most important development priorities, which areas would contribute most to reducing poverty, which areas would contribute most to generating economic growth, and what would achieve "shared prosperity".
B. Overall Attitudes toward the World Bank Group: Respondents were asked to rate their familiarity with the WBG, its effectiveness in Bosnia and Herzegovina, WBG staff preparedness, the effectiveness of its activities, to what extent it should provide capacity building support to certain groups, the importance and effectiveness of the WBG's current capacity building work, their agreement with various statements regarding the WBG's work, and the extent to which it is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the WBG to focus its resources, the WBG's greatest values and greatest weaknesses, its most effective instruments, with which stakeholder groups the WBG should collaborate more, if the WBG should have more or less of a local presence in Bosnia and Herzegovina, and to what they attributed slowed or failed reform efforts.
C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Bosnia and Herzegovina, the extent to which the WBG meets Bosnia and Herzegovina's needs for knowledge services and financial instruments, the extent to which the WBG measures and corrects its work in real time and builds/strengthens existing country systems, and the importance of the WBG's involvement and the WBG's level of effectiveness across twenty-seven development areas. Respondents were also asked to indicate if WBG decisions regarding its program were made primarily in country or at Headquarters.
D. The World Bank Group's Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG knowledge work and to rate the quality of the WBG's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.
E. Working with the World Bank Group: Respondents were asked to rate the extent to which various aspects of the WBG's technical assistance/advisory work contribute to solving Bosnia and Herzegovina's development challenges and their agreement with a series of statements regarding working with the WBG. Respondents were asked to indicate if the WBG operates with too much risk and if it is adequately staffed in Bosnia and Herzegovina.
F. The Future Role of the World Bank Group in Bosnia and Herzegovina: Respondents were asked to indicate what the WBG should do to make itself of greater value, which of its services the WBG should offer more of in Bosnia and Herzegovina, and which areas would benefit most from the WBG playing a leading role versus other development partners.
G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, their Internet access, and their usage and evaluation of the WBG's websites. Respondents were asked about their awareness of the WBG's Access to Information policy, past information requests from the WBG, and their level of agreement that they use more data from the World Bank Group as a result of the WBG's Open Data policy. Respondents were also asked to evaluate the WBG's information accessibility and responsiveness to information requests.
H. Background Information: Respondents were asked to indicate their current position, specialization, whether they currently collaborate with the WBG, with which WBG agencies they work, their exposure to the WBG in Bosnia and Herzegovina, and their geographic location. Respondents were also asked if their projects involved both the World Bank and the IFC, and if so, to indicate their view of the two institutions working together.
Questionnaires were available in English and Bosnian.
When possible, responses from respondents completing this year's country survey were compared to responses from the 105 respondents (50% response rate) who completed the country survey in FY '07. These comparisons are presented in the Appendix (see page 136 of the survey report).
Use of the dataset must be acknowledged using a citation which would include:
- the Identification of the Primary Investigator
- the title of the survey (including country, acronym and year of implementation)
- the survey reference number
- the source and date of download
Disclaimer and copyrights
The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses.