Impact of community policing on public satisfaction and perception of police findings from India

Type Working Paper - International Criminal Justice Review
Title Impact of community policing on public satisfaction and perception of police findings from India
Author(s)
Volume 22
Issue 4
Publication (Day/Month/Year) 2012
Page numbers 397-415
URL http://icj.sagepub.com/content/22/4/397.short
Abstract
Community policing has over the last four decades developed into a widely accepted method for police to engage the public. It is now being used extensively in diverse countries. The Janamaitri community policing program in Kerala state in India is one initiative that is being implemented in a programmatic manner. This article examines the components of the Janamaitri program, and whether it had any impact on public satisfaction with police services and perception of police in community. The study is conducted through an initial overview of the program, followed by a survey of people in the area. It illuminates the immediate impact of the program on different aspects of police–public relations such as greater accessibility, better behavior of police, greater sense of security among the populace, and better perception of police. It also demonstrates how these different factors are interrelated. The study demonstrates the importance of community policing, especially in developing societies, as a way forward for better police service delivery and reforms.

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