Satisfaction is satisfying the needs and desires of the consumer (Besterfield, 1994). In case of public health
service organizations, patient satisfaction is vital. Research attempts to determine factors affecting patient satisfaction in
PHSOs; know the reliability and validity of items & factors of patient satisfaction and create a mathematical equation
model for factors of patient satisfaction. Researcher selected 100 employees from only 3 government hospitals in
Addalaichenai Divisional Secretariat of Ampara District. Data have been collected during the period of first quarter of
2013. Collected questionnaires have been analysed by a factor analysis and regression analysis. Core services, human
element, non- human element and servicescape factors have been factors have been identified as determinants of patient
satisfaction in public health service organizations. Cronbach alpha for core service, human element of the service, nonhuman
element of the service and servicescapes are 0.819, 0.626, 0.965 and 0.783 respectively. Most of the items in
factors have higher validity. Values of KMO for items of core service, human element of the service, non- human
element of the service and servicescapes are 0.500, 0.554, 0.697 and 0.610 respectively. These values indicate that
content and convergent validity are higher. Discriminant validity are lower statistically. In this study, Log log model is
the best fitted model than linear models since core services, human element of the service and non- human of the
service factors in the model explain 94% of total variation for patient satisfaction.