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Citation Information

Type Journal Article - International Journal for Quality in Health Care
Title Quality of antenatal care and client satisfaction in Kenya and Namibia
Volume 29
Issue 2
Publication (Day/Month/Year) 2017
Page numbers 183-193
URL https://www.researchgate.net/profile/Wenjuan_Wang4/publication/313385489_Quality_of_antenatal_care_a​nd_client_satisfaction_in_Kenya_and_Namibia/links/5926db82458515e3d4609dbb/Quality-of-antenatal-care​-and-client-satisfaction-in-Kenya-and-Namibia.pdf
Objective: Despite much progress in maternal health service coverage, the quality of care has not
seen parallel improvement. This study assessed the quality of antenatal care (ANC), an entry point
to the health system for many women.
Design: The study used data from recent Service Provision Assessment (SPA) surveys of nationally
representative health facilities in Kenya and Namibia.
Setting: Kenya and Namibia represent the situation in much of sub-Saharan Africa, where ANC is
relatively common but maternal mortality remains high.
Participants: The SPA comprised an inventory of health facilities that provided ANC, interviews
with ANC providers and clients, and observations of service delivery.
Interventions: Not applicable.
Main Outcome Measures: Quality was measured in terms of structure and process of service provision,
and client satisfaction as the outcome of service provision.
Results: Wide variations in structural and process attributes of quality of care existed in both Kenya
and Namibia; however, better structural quality did not translate to better service delivery process
or greater client satisfaction. Long waiting time was a common problem and was generally more
serious in hospitals and health centers than in clinics and smaller facilities; it was consistently associated
with lower client satisfaction. The study also indicates that the provider’s technical preparedness
may not be sufficient to provide good-quality services and to ensure client satisfaction.
Conclusions: Findings highlight important program implications, including improving ANC services
and promoting their use at health clinics and lower-level facilities, and ensuring that available
supplies and equipment are used for service provision.

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