| Value | Category | 
|---|---|
| 1 | The card has not expired | 
| 2 | Has not been sick | 
| 3 | Premium is expensive | 
| 4 | Poor quality care for insurance card holders | 
| 5 | Waiting time for card too long | 
| 6 | Preferred services not covered | 
| 7 | Use clinics/traditional practicioners who are not covered | 
| 95 | Other - specify |