| Value | Category | Cases | |
|---|---|---|---|
| 1 | 1. New fees/charges | 864 | 
                                                                 
                                    
                                    32.5%
                                 
                                                             | 
                                                        
                    
| 2 | 2. When it would start | 128 | 
                                                                 
                                    
                                    4.8%
                                 
                                                             | 
                                                        
                    
| 3 | 3. Give me options on payment | 318 | 
                                                                 
                                    
                                    12%
                                 
                                                             | 
                                                        
                    
| 4 | 4. Fees and charges related to financial products | 544 | 
                                                                 
                                    
                                    20.5%
                                 
                                                             | 
                                                        
                    
| 5 | 5. Terms and conditions of financial products | 494 | 
                                                                 
                                    
                                    18.6%
                                 
                                                             | 
                                                        
                    
| 6 | 6. Other (specify) | 308 | 
                                                                 
                                    
                                    11.6%
                                 
                                                             | 
                                                        
                    
| Sysmiss | 9824 |