| Value | Category | Cases | |
|---|---|---|---|
| 1 | Don’t know about the service or platform | 18 |
12.7%
|
| 2 | Don’t know how to register/use the service or platform | 5 |
3.5%
|
| 3 | Prefer offline or face-to-face consultation | 57 |
40.1%
|
| 4 | Don’t trust quality/reliability | 3 |
2.1%
|
| 5 | Too expensive | 1 |
0.7%
|
| 6 | No internet access | 1 |
0.7%
|
| 7 | Limited internet access/Low bandwidth | 2 |
1.4%
|
| 8 | No device/Device cannot support | 0 |
0%
|
| 9 | Concern about security of personal data | 5 |
3.5%
|
| 10 | Others (please specify): | 32 |
22.5%
|
| 11 | Hospitalized due to accident | 1 |
0.7%
|
| 12 | Family member / Relative who are doctor | 0 |
0%
|
| 13 | Attended health checkup yearly and owns a health consultation | 1 |
0.7%
|
| 14 | Very time consuming, need to queue for a long time | 0 |
0%
|
| 15 | Can get the medicine on the spot | 0 |
0%
|
| 16 | Already have appointment with clicnic/hospital | 0 |
0%
|
| 17 | Disabled (OKU) | 0 |
0%
|
| 18 | Line always busy/ No one pick up | 0 |
0%
|
| 19 | Home-visit doctor | 0 |
0%
|
| 99 | Not interested/ Not necessary | 16 |
11.3%
|
| Sysmiss | 525 |