| Value | Category | Cases | |
|---|---|---|---|
| -9 | Don't know (spontaneous) | 4 | 
                                    
                                    3.6%
                                 | 
| -7 | There is only one available internet provider | 4 | 
                                    
                                    3.6%
                                 | 
| 1 | Unable to change provider | 20 | 
                                    
                                    18%
                                 | 
| 2 | With some difficulty | 38 | 
                                    
                                    34.2%
                                 | 
| 3 | With little difficulty | 21 | 
                                    
                                    18.9%
                                 | 
| 4 | With no difficulty at all | 24 | 
                                    
                                    21.6%
                                 |