| Value | Category | Cases | |
|---|---|---|---|
| -9 | Don't know (spontaneous) | 6 |
0.6%
|
| -7 | DOES NOT APPLY (SPONTANEOUS) | 400 |
40.1%
|
| 1 | We fixed it but did not take further action | 189 |
18.9%
|
| 2 | We fixed it and took action to make sure it did not happen again | 240 |
24%
|
| 3 | We fixed it and took action to make sure that it did not happen again, and had a continuous improvement process to anticipate problems like these in advance | 116 |
11.6%
|
| 4 | No action was taken | 47 |
4.7%
|