| Value | Category | Cases | |
|---|---|---|---|
| 2 | Complex (Process is too difficult and long) | 19 |
63.3%
|
| 3 | Time (Don't have the time to go and register) | 4 |
13.3%
|
| 5 | I don't understand the process well | 4 |
13.3%
|
| 8 | Power outage | 1 |
3.3%
|
| 14 | Wrong entry of personal details | 1 |
3.3%
|
| 16 | No free food | 1 |
3.3%
|