| Value | Category | Cases | |
|---|---|---|---|
| 1 | Shortage of trains/buses/taxis | 81 |
0.4%
|
| 2 | Station/Taxi rank very far from home | 52 |
0.3%
|
| 3 | Long waiting time | 230 |
1.1%
|
| 4 | Long travel time | 57 |
0.3%
|
| 5 | Trains/buses/taxis are too crowded | 51 |
0.2%
|
| 6 | Rude drivers/staff | 305 |
1.5%
|
| 7 | High level of accidents | 26 |
0.1%
|
| 8 | Lack of security at stations/taxi ranks | 24 |
0.1%
|
| 9 | Too expensive | 213 |
1%
|
| 10 | Frequent disruptions(e.g cable theft,strikes,violence) | 114 |
0.6%
|
| 11 | Other(Specify) | 79 |
0.4%
|
| 88 | Not applicable | 19311 |
94%
|