| Value | Category | Cases | |
|---|---|---|---|
| 1 | Long distance to SARS offices | 4 |
0%
|
| 2 | Too long to be attended | 20 |
0.1%
|
| 3 | Rude or uncaring officers | 4 |
0%
|
| 4 | Incorrect unfair deductions | 23 |
0.1%
|
| 5 | Could not get help | 13 |
0.1%
|
| 6 | Corrupt officials | 8 |
0%
|
| 7 | Congested/unclean facilities | 1 |
0%
|
| 9 | Complicated process | 22 |
0.1%
|
| 10 | Late tax refund | 2 |
0%
|
| 11 | Long waiting time | 4 |
0%
|
| 12 | Other(Specify) | 9 |
0%
|
| 88 | Not applicable | 20433 |
99.5%
|